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City council WOWs customers

by Andrew Donaldson and Michael Behr

The City of Edinburgh Council has been nominated for a national customer service award.

The Council is on the shortlist in the WOW Awards category of Best Local Authority.

The capital city council faces competition from Stoke, Haringey, Warwickshire and neighbouring West Lothian Council.

The WOW  Awards are solely based on on customer nominations and began in 1997 in an attempt to promote better customer service throughout Britain.

The results will be announced on November 4th at a ceremony at the Grand Cannaught Rooms in London.

Reaction to the council’s nomination was mixed on the streets of Edinburgh.

One member of the public who spoke to Edinburgh Napier News said: “I’ve had a few enquiries and every time the council answered them quite dilligently and accurately and dealt with them in good time.

“In that respect I haven’t got any problems with their service.”

But another Edinburgh resident felt that recent Council actions didn’t warrant the award, saying: “The trams have been going too long.

“They ‘ve taken money away that is definitely needed for other things.

“Schools are having to pay back part of the budget to the council. It’s a disgrace.”

The City of Edinburgh Council declined to comment.

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